At Balance Mind & Body, we understand that your personal health information is sensitive and deserves the highest level of protection. We are committed to maintaining the privacy and security of your Protected Health Information (PHI) in full compliance with HIPAA regulations. This Privacy Policy explains how we collect, use, and safeguard your information, and outlines your rights as our valued patient. Your trust is essential to us, and we take every measure to ensure your information remains confidential and secure.
Balance Health Concepts & Solutions LLC, doing business as Balance Mind & Body ("we," "us," "our," or "Balance") is committed to protecting the privacy and security of your personal information and Protected Health Information (PHI). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://balancemindandbody.com, use our services, or interact with us in any way.
As a healthcare provider, we are required by the Health Insurance Portability and Accountability Act (HIPAA ) to maintain the privacy of your Protected Health Information and to provide you with notice of our legal duties and privacy practices. This document serves as both our Privacy Policy and our HIPAA Notice of Privacy Practices.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
We are required by federal law to maintain the privacy and security of your Protected Health Information (PHI). PHI is any information about you, including demographic information, that may identify you and relates to your past, present, or future physical or mental health or condition, the provision of healthcare to you, or payment for your healthcare.
We are required to provide you with this Notice of Privacy Practices explaining how we may use and disclose your PHI, your rights regarding your PHI, and our obligations concerning the use and disclosure of your PHI.
We may use and disclose your PHI for the following purposes without your written authorization:
Treatment: We may use your PHI to provide, coordinate, or manage your healthcare and related services. This includes consultation between healthcare providers regarding your care and referrals to other healthcare providers. For example, we may share your PHI with physicians, nurses, technicians, medical students, or other personnel who are involved in taking care of you.
Payment: We may use and disclose your PHI to bill and collect payment for the services and items you receive from us. For example, we may contact your health insurance company to determine whether it will cover your treatment, and we may provide your PHI to your insurance company for payment purposes.
Healthcare Operations: We may use and disclose your PHI for our healthcare operations, which are activities necessary to run our practice and ensure that our patients receive quality care. Healthcare operations include quality assessment and improvement activities, employee review activities, training programs, accreditation, certification, licensing or credentialing activities, and business planning and management.
Appointment Reminders: We may use and disclose your PHI to contact you to remind you of scheduled appointments via phone call, email, text message, or other means.
Treatment Alternatives and Health-Related Benefits and Services: We may use and disclose your PHI to inform you about treatment alternatives or health-related benefits and services that may be of interest to you.
Marketing Communications: With your consent, we may use your PHI to send you information about products or services, including our monthly newsletter and promotional offers. You may opt out of these communications at any time.
We may also use or disclose your PHI without your authorization in the following circumstances, as permitted or required by law:
Right to Inspect and Copy: You have the right to inspect and obtain a copy of your PHI that may be used to make decisions about your care. To inspect and copy your PHI, you must submit a written request to our Privacy Officer. We may charge a reasonable fee for the costs of copying, mailing, or other supplies associated with your request.
Right to Amend: If you believe that your PHI is incorrect or incomplete, you may request that we amend it. To request an amendment, you must submit a written request to our Privacy Officer and provide a reason for your request. We may deny your request if the PHI was not created by us, is not part of the records we maintain, is not available for inspection, or is accurate and complete.
Right to an Accounting of Disclosures: You have the right to request an accounting of certain disclosures of your PHI that we have made. To request an accounting, you must submit a written request to our Privacy Officer.
Right to Request Restrictions: You have the right to request restrictions on certain uses and disclosures of your PHI for treatment, payment, or healthcare operations. You also have the right to request a restriction on disclosures to family members or others who are involved in your care. We are not required to agree to your request, except in the case where the disclosure is to a health plan for purposes of payment or healthcare operations and the PHI pertains solely to a healthcare item or service for which you have paid us in full.
Right to Request Confidential Communications: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you may request that we contact you only at work or by mail. To request confidential communications, you must submit a written request to our Privacy Officer specifying how or where you wish to be contacted.
Right to a Paper Copy of This Notice: You have the right to receive a paper copy of this Notice of Privacy Practices, even if you have agreed to receive it electronically. You may request a copy at any time by contacting our Privacy Officer.
Right to Be Notified of a Breach: You have the right to be notified in the event that we discover a breach of your unsecured PHI.
We reserve the right to change the terms of this Notice and to make the new Notice provisions effective for all PHI we maintain. If we make material changes to this Notice, we will post the revised Notice on our website and make copies available at our office.
If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services. To file a complaint with us, contact our Privacy Officer. You will not be retaliated against for filing a complaint.
We may collect the following types of personal information from you:
When you visit our Website, we may automatically collect certain information about your device, including:
We use your information for the following purposes:
We may share your information with third parties in the following circumstances:
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, appointment scheduling (Boulevard), email delivery, and website hosting. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to a subpoena, court order, or other legal process.
Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
We implement appropriate technical and organizational measures to protect your personal information and PHI from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Our Website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Website.
Our Website may contain links to third-party websites or integrate with third-party services, such as Boulevard for appointment scheduling. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:
To exercise these rights, please contact us using the information provided below.
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page and post the revised Privacy Policy on our Website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Balance Health Concepts & Solutions LLC DBA Balance Mind & Body
Located in: Columbiana Point
Address: 800 Columbiana Dr #112, Irmo, SC 29063 Phone: (803) 732-3367 Email: Kathy@BalanceMindandBody.com Website: https://balancemindandbody.com
